Frequently asked questions
What can we help you with?
Charges after your rental
Yes.
Certain charges are processed by third-party operators and may be received after the rental period has ended.
Examples include:
- Toll road charges
- Ferry charges
- Parking charges
- Parking fines
- Fuel charges
- Charging costs
- Other traffic-related charges
If the charge relates to your rental period, it remains your responsibility.
Most security deposit reservations are released within two to seven days after the vehicle has been returned.
Processing times may vary depending on the card issuer.
Ferry operators process transactions separately from the rental company.
Charges may therefore be received after the rental period has ended.
Parking operators and authorities may process charges weeks after the event.
If the charge relates to your rental period, it remains your responsibility.
Toll road operators process transactions separately from the rental company.
Charges are often received several weeks after the rental period has ended.
Useful information
Our offices are easily accessible from Oslo Airport by public transport.
For most visitors, collecting the vehicle at one of our offices is the most convenient and cost-effective option.
Current office locations, opening hours and directions are available on our website.
Office collection allows us to verify driving licences, complete the rental agreement and prepare the vehicle efficiently.
Airport delivery is available only for selected rentals and by prior arrangement.
Collection and return
Vehicles are normally collected from our offices.
Both offices are easily accessible from Oslo Airport by public transport.
Airport delivery may be available for selected rentals, particularly longer rentals and larger passenger vehicles.
For most customers, vehicle collection takes only a few minutes once documentation has been verified.
The lead driver must present a valid driving licence and identification before the rental period begins.
Additional drivers must also present their driving licences and sign the rental agreement before the rental period begins.
Additional rental charges may apply if the vehicle is returned later than agreed.
Additional refuelling or charging costs may apply.
Before driving away, please verify that:
- The vehicle category matches your reservation
- Any visible damage has been recorded
- The fuel or battery level has been noted
- Any optional equipment ordered has been supplied
Before returning the vehicle, please ensure that:
- Personal belongings have been removed
- The agreed fuel or battery level has been met
- Any new damage has been reported
Please report any unrecorded damage before driving away.
Booking
Changes may be possible depending on availability and the timing of the request.
Travel outside Norway must be approved before departure.
A small additional fee may apply.
Approved countries and any applicable conditions will be stated in the rental agreement.
Yes.
We offer a range of larger passenger vehicles, including 9-seat people carriers and 17-seat minibuses.
Licence requirements are shown on the relevant vehicle pages.
Yes.
The applicable amount will be displayed before payment is completed.
For longer journeys and family holidays, many travellers appreciate additional luggage space and passenger comfort.
When in doubt, choosing the larger vehicle category is often the more comfortable option.
A larger family car or SUV is generally recommended.
Large items may require a larger vehicle than the number of passengers alone would suggest.
Please review luggage capacity carefully before booking.
Vehicle availability is reserved according to the confirmed booking.
A delayed collection does not extend the agreed rental period.
Available options depend on the reservation details and applicable booking conditions.
We accept credit cards from Visa and Mastercard.
In some cases, debit cards may also be accepted.
The right vehicle depends on:
- Number of passengers
- Amount of luggage
- Travel distance
- Driving conditions
- Whether child seats are required
Vehicle capacity is shown on the individual vehicle pages.
The security deposit forms part of the normal rental process and helps cover toll roads, fuel and other costs arising during the rental period.
Insurance & excess
For many vehicles, optional excess reduction products are available.
Available options and prices are shown during the booking process.
Yes, provided the driver is listed in the rental agreement and approved before the rental period begins.
No.
Insurance cover is subject to the terms and conditions stated in the rental agreement.
The renter is responsible for complying with the rental agreement and applicable laws and regulations.
Yes.
All rentals include the mandatory insurance cover required for the vehicle.
The excess is the maximum amount the renter may be required to pay in the event of damage or loss covered by the rental agreement.
The applicable excess amount is stated during the booking process and in the rental agreement.
Any damage should be reported as soon as possible.
In the event of an accident, please follow the procedures described in the Accidents & Emergencies section of this guide.
Driving in Norway
Most roads are open throughout the year.
Temporary closures may occur, particularly in mountain areas during winter.
Yes.
Drivers are responsible for complying with all traffic laws and regulations.
Yes.
Many roads, tunnels and bridges are subject to toll charges.
Charges are registered automatically and may be billed after the rental period has ended.
No.
Most toll roads and many ferry crossings are registered automatically.
Vehicles are equipped with tyres suitable for the season and local driving conditions.
If your journey includes mountain roads or special driving conditions, please specify this when making your reservation.
Many ferry crossings register vehicles automatically.
Charges may be billed after the rental period has ended.
Electric vehicles
Many hotels offer charging facilities.
Availability varies between locations.
Yes.
Fast chargers are widely available throughout most of Norway, particularly along major travel routes.
Yes.
Norway has one of the world’s most extensive public charging networks.
For longer journeys, this is recommended.
Planning ahead can help avoid unnecessary delays.
The vehicle should be returned with the charge level specified in the rental agreement.
Additional charging costs may apply if the agreed return level is not met.
Yes.
All electric vehicles experience reduced driving range in cold weather.
This is normal and should be considered when planning longer journeys.
Using your vehicle
Yes.
Children must use an appropriate child restraint system in accordance with Norwegian law.
Only drivers named in the rental agreement may drive the vehicle.
Additional drivers may be added for a small daily fee.
All drivers must present a valid driving licence and sign the rental agreement before the rental period begins.
No.
Repairs and technical work must not be carried out without prior approval from Bærum Bilutleie.
No.
Smoking is not permitted in any vehicle.
Additional cleaning charges may apply if the vehicle requires specialised cleaning.
Travel outside Norway must be approved before departure.
A small additional fee may apply.
Approved countries and any applicable conditions will be stated in the rental agreement.
Yes.
The vehicle should be returned in a clean condition and free from excessive pet hair and odours.
Additional cleaning charges may apply if extraordinary cleaning is required.
If a red warning light appears, stop as soon as it is safe to do so.
Follow the instructions provided by the vehicle manufacturer and the rental documentation.
Accidents & emergencies
Police: 112
Fire Service: 110
Ambulance: 113
Ensure the safety of all persons involved.
If anyone is injured, contact the emergency services immediately.
The accident should be reported as soon as possible in accordance with the procedures described in the rental documentation.
If the vehicle is not roadworthy or cannot be driven safely, stop as soon as it is safe to do so.
Call roadside assistance.
The matter should be reported immediately to the police and to Bærum Bilutleie.
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